Refund policy

Refund and Reprint Policy - We want you to absolutely love your gear. If something's not right from our end, we'll do our best to fix it! Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refund or Reprint Policy process: You have 30 days from your purchase date to request a refund or reprint. Follow the link provided on your receipt or reach out to us at support@thebitterpalate.com with your order number, a quick note about what's going on, and a clear photo of each item showing the issue. There is no need to return the damaged product. 

What DOES qualify for a Refund or Reprint: Damaged/Defective Product

  • We sent you the wrong item
  • Your product arrived damaged or defective
  • Manufacturing error, such as defective print
  • Items are verified lost in shipping

What DOES NOT qualify for a Refund or Reprint: Cancellations and Non-defective product:

  • Customer changes their mind/no longer wants the product
  • Customer orders the wrong size, color, etc. (please reach out to us if this happens as we may be able to assist you)
  • Customer enters incorrect mailing address (please reach out to us if this happens as we may be able to assist you)
  • Lost or returned orders due to an incorrect delivery address provided by customer (please reach out to us if this happens as we may be able to assist you)
  • Unauthorized use of a payment method (please contact your payment institution to resolve)
  • Damage caused by not following recommended Product Care Instructions
  • Garments with a minor size deviation from the size guide measurements (below 1") per our Print Providers Policy

Lost or Returned to Print Provider Policy:

  • In case the package has been lost, the first thing to do is to check whether the submitted address is 100% accurate. Even a single missing letter or number can cause a delivery failure.
  • If the address is correct, please make sure to check with neighbors and contact your local post office/delivery company. Occasionally, we see that upon arriving at the destination city, the package is stored at the local post office and the recipient has to collect the package from there.
  • In case an order is returned to our Print Provider’s facility due to an incorrect or incomplete address, our Support Team can provide the option of either a reprint with an additional charge or a partial refund within the 30-day policy (above).
  • Typically, the reason for the return of the order will be mentioned in the tracking link. If the reason is unclear, please Contact Us, and our team will look into the matter.

Important to note that all products are unique and produced only once ordered; therefore, for DTG products there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.